Last updated 5 August 2026
The short version. Ask the store you bought from: Paddle for website purchases, Apple or Google for purchases in the apps. Refunded Puffers, and anything bought with them, are removed from the account.
Website purchases are sold by Paddle (paddle.com) as our merchant of record — Paddle is the seller and processes the payment. Refunds are handled by Paddle under its buyer terms: request one at paddle.net using the email from your receipt, or contact us via the support page and we will point Paddle at your transaction.
App purchases are processed by Apple and Google under their own terms, and refunds are requested from them, not from us:
Puffers and unlocks are delivered immediately: they are credited to your account the moment payment is confirmed. Where the law gives you a right of withdrawal for digital content, that right ends at that moment, because delivery is complete.
If a purchase is refunded or charged back, we may remove the corresponding Puffers — and anything bought with them — from the account.
Contact the store first — Paddle, Apple and Google all have processes for unauthorised purchases. Then see age suitability for setting up parental controls.