Last updated 26 July 2026
Write to omri@dicori.co.il. Include your player ID (Settings → Player ID) and we will get back to you, usually within a couple of days.
Progress is saved on the device unless you sign in. If you cleared your browser data, reinstalled, or switched device without signing in, that save is gone and we cannot recover it. Sign in with Google, Apple or Facebook (Settings → Account) and your progress is tied to you from then on.
Stores sometimes take a minute to confirm a payment. Close and reopen the game first. If they still have not arrived, email us with the store receipt and we will credit them manually.
Purchases in the apps are handled by Apple and Google, so refunds for those are requested from them. Purchases on the website are sold by Paddle — request those refunds from Paddle at paddle.net.
For the apps:
Refunded Puffers, and anything bought with them, are removed from the account.
Contact the store first — both Apple and Google have processes for unauthorised purchases by children. Then set up parental controls so purchases need a password. See age suitability.
Tell us what happened, on what device and browser, and what you expected instead. A screenshot or a short clip helps enormously.
See deleting your account — you can do it yourself from Settings.